CA News & Special Reports Archive

2017

November

30
  • Consumer Action INSIDER - December 2017.
    The December 2017 issue of Consumer Action's monthly newsletter updates readers on last month's National Consumer Empowerment Conference; gives housing agencies and their staff an overview of a valuable HUD resource; cautions against purchasing fraudulent "knock off bags" and other luxury products; introduces our latest annual report and more.

October

31
  • Consumer Action INSIDER - November 2017.
    The November 2017 issue of Consumer Action's monthly newsletter updates readers on our recent 46th year anniversary and awards event in Washington, DC, guides them on what to do to restore paper-based communications from companies that only want to offer electronic billing and other statements, outlines efforts by the Center for Financial Services Innovation to help business determine and improve the financial health of their customers, and more.
02
  • Consumer Action INSIDER - October 2017.
    The October 2017 issue of Consumer Action's monthly newsletter updates readers on a new Credit Builders Alliance educational program, advises consumers on how to combat the increasing spread of fake news, gives instructions on how to respond in the wake of the massive Equifax data breach, outlines our latest efforts to educate community-based organizations on elder financial abuse, and more.

August

22
  • Investment basics (Fall 2017).
    Investing is necessary if you want to outpace inflation and achieve long-term financial goals. In the "Investment Basics" issue of Consumer Action News, we offer essential information and resources for understanding and managing the costs of investing, vetting financial advisers, avoiding common investing pitfalls and fine-tuning your investment game. We also report on the status of the fiduciary rule—increased protection for investors that is being resisted by some in the industry and government.

May

31
  • Alternative data and financial inclusion (Summer 2017).
    In this issue of Consumer Action News, we examine how alternative data may affect access to credit for consumers with limited credit options. Included are the results of a poll we conducted to gauge consumer attitudes about the use of alternative data (non-loan-related information) in lending decisions.

March

08
  • Rules at Risk (Spring 2017).
    Much progress has been achieved for American consumers in recent years. But many of these protections are now at risk of repeal.

February

01
  • Consumer Action INSIDER - February 2017.
    The February 2017 issue of Consumer Action's monthly newsletter introduces two new guides (one on savvy online shopping and another on updates to the Earned Income Tax Credit); introduces our latest annual report; teaches you how to avoid paying for your paid tax preparer's mistakes; details a series of online banking webinars; and more.

January

10
  • Language Access Issue (Winter 2016-2017).
    The latest issue of Consumer Action News covers the challenges that consumers with limited English proficiency (LEP) face in the United States today and describes the policies and resources developed to help them function in an English-centric society.
02
  • Consumer Action INSIDER - January 2017.
    The January 2017 issue of Consumer Action's monthly newsletter gives you a recap of our National Consumer Empowerment Conference, explains the recent "friend of the court" briefings we've filed, fills you in on the invaluable work our fair housing allies are engaging in, offers advice on what to do when confronted with data overage fees and more.

2016

November

30
  • Consumer Action INSIDER - December 2016.
    The December 2016 issue of Consumer Action's monthly newsletter brings you news of our updated debt collection resources, explains why you might need earthquake insurance, fills you in on our 45th anniversary celebration, offers advice on what to do when confronted with restocking fees, and more.

August

  • CFPB Complaint Database Issue (Fall 2016).
    Consumer Action presents a new study of the public complaint database established by the Consumer Financial Protection Bureau (CFPB). This report breaks down the most common types of complaints, explains how to access and filter the data from existing complaints, examines the ways companies respond to consumers and provides tips on filing a complaint with the CFPB.

2015

December

16
  • Credit Reporting Issue - Winter 2015.
    The credit reporting issue of Consumer Action News covers some welcome changes in reporting rules and the dispute resolution process, explains how consumers can access free credit scores and deal with delinquent debt on their reports, and throws light on the rights and challenges for job seekers and data breach victims.

March

31
  • Consumer Action INSIDER - April 2015.
    This month's INSIDER brings you stories on the Consumer Financial Protection Bureau plan to allow complainants to share their "stories" with the public, how people without Social Security numbers can still request free annual credit reports, a new class action open for claims, and a new educational package on automobile insurance released by Consumer Action. Hotline Chronicles looks at a case of a disgruntled mortgage holder who paid on time but is still being hounded for his payments.
03
  • Automotive recalls issue (Winter 2014-2015).
    Consumer Action's newsletter reports on used cars under safety recall that are sold without recall problems being repaired. The problem affects dealership "loaner" cars and rental vehicles as well.

    This issue is available in bulk for non-profit or government agencies to distribute for educational purposes. You can order this issue by downloading the order form here and fill in your details.

February

28
  • Consumer Action INSIDER - March 2015.
    The March 2015 issue of Consumer Action INSIDER features stories about our work on California legislative issues, new class actions and a look at credit scores and medical debt discussed at the most recent Consumer Financial Protection Bureau consumer advisory board meeting. Hotline Chronicles tells the tale of two consumers who had trouble getting their cell phones unlocked—a new option that major wireless carriers have agreed to provide to subscribers who are no longer under contracts.
01
  • Consumer Action INSIDER - February 2015.
    This month’s INSIDER includes 2014 complaint statistics for our free consumer hotline, the latest additions to the Class Action Database, the announcement of our just-published FY2014 annual report, and a summary of Consumer Action’s comments to the CFPB on its language access plan. Hotline Chronicles offers timely tips for avoiding a bad tax preparer and expensive tax refund products.

January

05
  • Consumer Action INSIDER - January 2015.
    This month's INSIDER features the fifth annual Consumer Action's National Conference, forced arbitration and the Hotline Chronicles. The Hotline Chronicles reviews bill collectors contacting family members.

2014

November

18
  • Specialty Consumer Reports Issue (Fall 2014).
    Consumer Action has compiled information for consumers about "specialty consumer reports.” Like credit reports, these specialized consumer reports gather details about individuals to help companies predict a customer’s risk level to a business. But the existence of these “specialty” reports is not well known among consumers, who stand to lose the most if the reports contain errors or omissions.

September

01
  • Consumer Action INSIDER - September 2014.
    This month's INSIDER brings you article on a new consumer educational resource for service members and veterans, efforts to end mandatory arbitration clauses in consumer contracts that keep customers from bringing disputes in court, and a campaign to ensure that used cars at a major dealer have all recalled issues repaired before sale. In addition, Hotline Chronicles features a cautionary tale about a scam in which callers pretend to be from the Internal Revenue Service to scare you into giving them bank and credit card information and we explain Consumer Action's translation services for government, non-profits and corporations.

August

  • Consumer Action INSIDER - August 2014.
    The August issue of Consumer Action INSIDER brings you news of the Consumer Financial Protection Bureau's field hearing in El Paso, TX last month, at which it introduced a proposal to allow consumers to publicly share the stories behind the complaints they submit to the consumer watchdog agency. Other items in the issue include an update on work we are doing to protect and strengthen the rights of career education student loan borrowers, an account of the series of trainings we conducted on financial inclusion and an introduction to a program that leverages a myriad of stakeholders to lead people out of poverty. Hotline Chronicles presents information on whether Social Security numbers are a requirement to get a credit card.

July

22
  • Medical Credit Card Survey Issue (Summer 2014).
    Being able to borrow the money for a medical or dental procedure rather than deplete savings or forgo needed care sounds like a great option—even better if the lender touts a 0% interest rate. Consumer Action surveyed seven medical credit cards and a handful of medical loan products, some of which offer “interest free” patient financing. See how they stacked up and what you need to know about deferred-interest financing promotions in the Medical Credit Card Survey issue of Consumer Action News.

June

30
  • Consumer Action INSIDER - July 2014.
    The July issue of Consumer Action INSIDER brings you stories about our Financial Inclusion trainings, employee volunteerism, a roundup of our coalition efforts, a new class action settlement in a case brought against Ticketmaster over excessive fees, and a Hotline Chronicles case of entrapment in the "jewelry of the month club." And that's not all!

March

12
02
  • Consumer Action INSIDER - March 2014.
    This month, the INSIDER brings you stories about weaknesses in the "safe harbor" for international data sharing, how a family can tackle a hefty emergency room bill, monitoring your "digital footprint", new class actions, educating seniors on health care fraud and more.

February

  • Consumer Action INSIDER - February 2014.
    This month’s INSIDER unveils our newly designed Class Action Database and features a Hotline Chronicles piece on stop payments. It also contains articles about what happened at our National Consumer Empowerment Conference in November, a look back at how our MoneyWi$e financial literacy program has evolved over the years, and our newly updated publication on sending money abroad (remittances). We’ve also added a periodic “CFPB Watch” feature to monitor all the great work being done by our colleagues at the Consumer Financial Protection Bureau.
 

Quick Menu

Support Consumer Action

Support Consumer

Join Our Email List

Optional Member Code
Facebook FTwitter T

Insurance Menu

Help Desk

Advocacy