Outreach & Training

Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of nearly 7,000 community-based organizations by providing… Read More »


Training Tools

The following tools, games, and activities can be used by organizations for trainings and workshops.

  • Consumer Action YouTube Channel (Apr 17, 2017)
    The Consumer Action YouTube Channel features short educational videos and webinars on topics including small business insurance, identity theft, managing…
  • Homebuyer Resource Sheet (Aug 10, 2015)
    This Homebuyer Resource Sheet was developed by Consumer Action trainer Nelson Santiago for a workshop in Los Angeles. The handout,…
  • Easy-to-print ID theft fact sheets for your trainings (Jul 23, 2015)
    These ID theft guides present a lot of information in a little package! You can download the fact sheets as…
  • Check it Out! Reports & Scores Quiz (Oct 28, 2010)
    Consumer Action's training team designed this quiz game to make it fun to learn about credit reports, scores and specialty…
  • Rebuilding Credit Crossword Game (Aug 06, 2010)
    The Rebuilding Credit Crossword Game can be downloaded from the "Download PDF" field below. You can use this exercise to…
  • 'Why Adults Learn' PowerPoint Slides & Handout (Jul 30, 2010)
    Adults learn differently. These slides can help trainers understand how to communicate and reach adults as well as tips and…
  • ID Theft Quiz (Sep 27, 2007)
    Developed by Consumer Action outreach and training staff, this game is a fun an interactive way to learn more…


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